Refund policy

30-day returns: you can return a device within 30 days of receiving it. To be eligible, the item must be in the same condition you received it, with all accessories and in its original packaging where possible. Please include your order number as proof of purchase.

How to start a return: email hello@freecardmachine.co.uk or call 0161 341 2244 (Mon-Fri, 9am-5pm) with your order number and the serial number of your device. We will send you return instructions. Items sent back without first contacting us may not be accepted.

Faulty, damaged or wrong items: please check your order when it arrives and contact us straight away if the item is faulty, damaged or not what you ordered, so we can put it right. Your statutory rights under the Consumer Rights Act 2015 are not affected.

Refunds: once we have received and inspected your return we will let you know whether the refund is approved. Approved refunds are made to your original payment method within 14 days. Your bank may take a few extra days to show the refund.

Monthly plans: for EPOS software and TapDonate monthly plans, please see our Terms & Conditions at freecardmachine.co.uk/pages/terms-conditions.

FreeCardMachine is a trading name of Terra Management Ltd, 5300 Lakeside, Cheadle, Greater Manchester, SK8 3GP, United Kingdom.